Technology

Data Response's hardware and software systems, including flexible database development and management, is the key element that links all of our specialised services together. 

Our range of technology and capabilities includes:

• Sophisticated Concerto phone system featuring full Interactive Voice Response (IVR) and Computer-Telephony Interface (CTI) capabilities
• Full integration between phone system and other systems/databases
• Systems infrastructure based on current Microsoft and Linux server technologies
• Secure facilities with full backup
• Web based reporting facilities with custom built web functionality available on request
• Flexible database management and programming environment; all work being carried out by experienced software engineers using current Microsoft technologies